Delivery, Returns and Refund Policy

Dispatch and Delivery

Please allow 3 -5 working days for delivery within Australia and 10 – 14 days outside Australia.
Returns and Exchanges

Any items purchased from one of our websites must be returned within 7 days, unopened and unused for a full refund. Please include your receipt.
Refunds are made in the same form of currency used for the original purchase. For example, if the item were purchased with a credit card, the refund would be issued to the same credit used for the original purchase.

Returns and exchanges of items purchased can only be made by mail to the following address:

Australian Catholic Bishops Conference
GPO Box 368
Canberra, ACT, 2601


Refunds are processed upon receipt of the product and DO NOT include shipping/handling costs.

Returning by Mail

Within Australia: Returned items must be sent via insured, prepaid Regular Australia Post. This will ensure that your return allows you to track your parcel with the Australian Postal Service.

Outside Australia: Ship goods prepaid, by insured ground shipping.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.


If you have any questions about our guarantee or our return and refund policy, please, email us at

Dated: September 2016

Online and off line payment options
Major credit cards accepted

GPO Box 368
Canberra ACT 2601

1300 4FAITH (1300 432 484)
Catholic Enquiry Centre

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